Amuse, founded in 2020 as a California-based e-commerce cannabis delivery company, offers consumers access to flowers, edibles, concentrates, vapes, pre-rolls, and topicals—all within an hour‑long scheduled delivery window in areas like Los Angeles, San Francisco, and San Jose. Positioned as a premium, convenient option with lab-tested and authenticated products, Amuse gives cannabis enthusiasts an appealing alternative to storefront dispensaries.

What Works

1. Broad, quality-driven product catalog.
   With over 600 SKUs—including consistently popular premium flower, vapes, edibles, and concentrates—Amuse meets diverse consumer preferences.
2. Premium e-commerce experience.
   The platform leverages expertise from tech-driven retail players to offer intuitive search, filtering, and ordering, much like Amazon or Eaze. This delivers a polished digital experience that many users appreciate.
3. Scheduled deliveries with transparent windows.
   Users get a clear one‑hour delivery window and can track progress via the app—crucial for medical patients and busy consumers.
4. Compliance and safety standards.
   All products are lab‑tested and authentic, aligning with growing industry demands for transparency and safety.

Customer Service & Reliability Issues

Despite its strengths, Amuse’s track record on customer experience and reliability raises some red flags:

• Poor delivery reliability. Several commenters recount late or missing deliveries, including a $300+ order that arrived late without updates.
• Negative Trustpilot reputation. The brand holds a 1.5/5 rating, with consistent complaints about product packaging and low‑quality delivery presentation.
• Complaints about subpar product quality. Some users describe inconsistent product freshness and appearance, with exuberant online photos failing to match delivered items.
• BBB red flag. Amuse is not BBB‑accredited and has an F rating, with multiple unresolved customer complaints.

Still, not all experiences are negative. Smaller review platforms reflect more positive notes: friendly support, decent selections, and claims of “the absolute best” delivery experience.

Reputation & Market Position

Amuse has clearly made its mark in the tech‑driven cannabis delivery space. It even secured $12 million in Series A funding backed by Gotham Green Partners. Industry listings highlight Amuse among California’s top delivery platforms, noting its hour‑long delivery window and lab‑tested product promise.

However, actual execution appears to fall short. Recurrent delivery delays, packaging complaints, and lack of conflict resolution suggest a gap between brand promise and customer experience.

Final Verdict

Amuse offers a sleek, extensive, and thoughtfully packaged cannabis delivery experience with firm draws in product variety and e-commerce usability. For those attracted to lab-tested, premium offerings and online convenience, it’s a compelling option.

However, potential customers should be cautious—particularly around delivery reliability and customer support. Expect clear scheduling, but be prepared for possible delays or packaging mismatches. Given mixed reviews, Amuse might sit best in a trial‑phase slot of a consumer’s routine rather than a go-to provider.